Clear Herbs Sdn Bhd gives utmost importance to quality control wherein our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on Clear Herbs Sdn Bhd.
If there happens to be any discrepancy in products that you received and you would like to return the product and request for a refund, please contact us at firstname.lastname@example.org or 03-8211 4476 for further instruction.
We would like to highlight that any return and refund for products are strictly subject to the following terms and conditions:
Only if either one of the reasons as per above is applicable, Clear Herbs sdn Bhd may proceed to refund your product. Clear Herbs Sdn Bhd reserves the right to refuse any request for refund. Any request for return and refund for products due to mere change of mind will not be entertained.
How to request for return and refund?
The Customer is advised to wait for our instruction for the next course of action after submitting the Return Request. In the event the Customer does not receive any reply from us within 2 working days.
How to return the product(s)?
You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel & we will arrange our authorized logistic partner to collect the return product(s) from you. You may incur shipping charges subject to the reason for return.
We will immediately notify you on the status of your refund after inspecting the item.
Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.
Please return your purchase to the following address:
CLEAR HERBS SDN BHD
(Co no: 1151843-K) D27-1, Jalan KS 2, <br>Taman Kajang Senteral, 43000 Kajang, Selangor
© 2022 By Clear Herbs Sdn Bhd